Support Procedure & Guidelines

There are basically two options to get support from us. You may use the contact form or may directly email us. Currently there is no chat or direct call option available. But for the basic query and discussion, we try to reply within 24 hours.

Contact with Support

Generally, a company offers liberty to the customers to contact their support team. That is why, we can see most of the companies provide multiple options to contact them. Most of these company websites shows a live chatting facility. You just have to start chatting, and a customer manager will reply as soon as possible. If this facility is not available, it is possible to send an email to the support team of a company. Generally, these companies reply a support email within 24 days. If you are in a hurry, then you can also make a phone call to them.

Support Options

Product Refund Guidelines

We can see that almost every company has its own refund policy. They give so because of the security of customer’s payments. As a customer, you may not be happy with the product’s performance. Sometimes, some broken or damaged products can be delivered. In such situation, you can ask for a refund. Sometimes, this refund option is offered to the customer center option. And sometimes, you can find that to the “your orders” page. Every refund page asks some common questions regarding the problem you are facing in the product. After giving the answer, you can easily submit a refund request that will be verified by the support team.

How to Make Online Payments

When you go for an online shopping, you may see different gateways while paying the bill. Amazon is a popular eCommerce site which supports so many payment methods. But, each of the other eCommerce sites and online shopping stores do not support all those methods. But, there are some gateways that are very popular. Some of these methods are PayPal, MasterCard, American Express, and Visa. When you will click on the payment process, a secured payment page will be opened. There you just have to select one of these methods and input the account info. There is nothing to worry about the security because these payment pages are strongly secured.